Shipping Policy

Last Updated: August 10, 2025

At Kiwai, we want your order to reach you quickly and safely. This Shipping Policy explains our delivery process for both local and international orders.

1. Order Processing

• Orders are processed once payment is confirmed.

• Standard processing time is 1–3 business days before dispatch.

• Customized or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Methods & Costs

• Local Orders (Within Pakistan): Delivered through trusted courier partners. Shipping costs are calculated at checkout based on your location and order weight.
  

• International Orders: Shipped via reputable international couriers. Costs are calculated based on destination, weight, and size of your package.

3. Delivery Timelines

• Local Deliveries: Estimated 4–10 business days after dispatch.

• International Deliveries: Estimated 4–10 business days after dispatch, depending on destination and customs processing.

• These timelines are estimates. Delays can occur due to courier issues, customs clearance, or circumstances beyond our control.

4. Delays & Responsibility

• Kiwai is responsible for dispatching your order on time but cannot control delays once the package is with the courier.

• For any delivery delays after dispatch, please contact the courier directly using your tracking number.

5. Lost or Damaged Packages

• If your package is lost or arrives damaged, contact us within 48 hours of delivery (or the expected delivery date in case of loss) so we can investigate with the courier.

6. Contact Us

For questions about shipping, email us at contact@kiwaibeauty.com or call +92 326 8186380.