Shipping Policy

Last Updated: 17 July 2026

At Kiwai Beauty, we want your order to reach you quickly, safely, and with no surprises. This Shipping Policy explains how we process, ship, and deliver your order within Pakistan and internationally.

1. Free Shipping

We offer FREE shipping on all orders within Pakistan — no minimum order value.
For international orders (where available), shipping charges are calculated at checkout based on destination, weight, and package size.

2. Cash on Delivery (COD)

Cash on Delivery is available all across Pakistan — simply pay in cash when your order arrives at your doorstep.
Prepaid options (debit/credit card and mobile wallets) are also available at checkout.

3. Order Processing

Orders are processed once they are confirmed (and once payment is received for prepaid orders).
Standard processing time is 1–3 business days before dispatch.
Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Timelines

Within Pakistan: typically 3–7 business days after dispatch for major cities, and up to 10 business days for remote areas.
International orders: typically 7–14 business days after dispatch, depending on destination and customs clearance.
Delivery timelines are estimates and may vary due to courier delays, weather, or circumstances beyond our control.

5. Order Tracking

Once your order is dispatched, we'll share a tracking number by SMS and/or email so you can follow its journey.
If you don't receive tracking details within 3 business days of ordering, please contact us.

6. Delays & Responsibility

Kiwai Beauty is responsible for dispatching your order on time but cannot control delays once the package is with the courier.
For delivery delays after dispatch, please contact the courier directly using your tracking number, or reach out to us and we'll help follow up.

7. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or the expected delivery date, in case of loss) so we can investigate with the courier.
Please keep the original packaging and share clear photos/videos where possible.

8. Returns & Refunds

For returns, replacements, and refunds on defective or damaged items, please see our Return & Refund Policy, which forms part of this Shipping Policy.

9. Contact Us

For any questions about shipping or your order, our team is here to help:

Email: contact@kiwaibeauty.com
Phone / WhatsApp: +92 326 8186380
We aim to respond within 1–2 business days.