Terms & Conditions

Last Updated: August 10, 2025

Welcome to Kiwai. These Terms of Service govern your use of our website https://kiwaibeauty.com/ and our Shopify store. By visiting or purchasing from our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations

• Infringe on intellectual property rights

• Post or share harmful, abusive, or inappropriate content

• Attempt to disrupt or interfere with the website’s functionality

• Use automated tools (including bots or scrapers) without our consent

2. Product Information & Pricing

• We make every effort to ensure product descriptions, images, and prices are accurate. However, errors may occur.

• If we discover a pricing or content error, we may cancel or refuse any order placed with incorrect information.

• We reserve the right to change prices and product availability without prior notice.

3. Order Acceptance & Cancellation

• We may refuse or cancel any order at our discretion, including cases of limited stock, incorrect pricing, or suspected fraud.

• We may request additional verification before accepting an order.

• Orders can be cancelled by the customer within 24 hours of placement if processing has not started.

4. Payment

• All payments are processed securely through our payment partners.

• Prices are displayed in the currency selected on our website and do not include duties, taxes, or shipping unless stated otherwise.

5. Shipping & Delivery

• Delivery times are estimates and may vary based on destination and courier service.

• International orders may be subject to customs duties and taxes, payable by the customer.

• Kiwai is not responsible for delays caused by courier partners or customs clearance.

6. Returns & Refunds

Our Returns & Refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please review it before making a purchase.

7. Intellectual Property

• All content on our website, including images, designs, text, and logos, is the property of Kiwai and protected by copyright laws.

• You may not reproduce, distribute, or use our content without our written consent.

8. Limitation of Liability

• To the maximum extent permitted by law, Kiwai will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

• We do not guarantee that our website will be error-free, secure, or uninterrupted.

9. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.

10. Changes to These Terms

We may update these Terms of Service at any time without prior notice. Continued use of our website after changes means you accept the updated terms.

11. Contact Us

For any questions regarding these Terms of Service, please contact us:

Email: contact@kiwaibeauty.com
Phone: +92 326 8186380